Job Details

Location
Negotiable
Job Type
Permanent
Ref
PR/082207_1673612229
Posted
21 days ago

Job Details

Location
Negotiable
Job Type
Permanent
Ref
PR/082207_1673612229
Posted
21 days ago

Begin Chinese New Year with this auspicious opportunity!

A global SaaS company with operations across APAC, Europe, and the US are seeking a Customer Success Manager to join their Taipei office.

The organisation develops a suite of SaaS products that uses AI to power business decision-making. Founded in 2012 with a vision of democratizing AI, the company now has over 15 offices spread out across the globe.

They are expanding their market in Malaysia and so are seeking a Mandarin-speaking Customer Success Manager to join.

Responsibilities:

  • Be a consultant to help clients expand their usage and adoption of the companies products
  • Be a trusted partner to manage relationship for all assigned clients
  • Be a professional advisor to enable clients achieving customer's business objectives
  • Be a first line support to answer clients' questions, identify needs for customized project and further implementation where applicable
  • Collaborate with sales, product and tech team to be sure mutual objectives are met in support of client satisfaction
  • Communicate with clients throughout the contract lifecycle, escalating important issues to ensure the renewal
  • Clarify the major requests from client and draft the project timeline to meet the expectation from client

Experience:

  • Minimum 3 years experience in client-facing project management and service delivery
  • Ability to identify requirements before the customer does and respond quickly.
  • Excellent communication skills to effectively convey product information to both technical and non-technical audience.
  • Excellent oral and written communication skills in English.
  • Detail-oriented and able to handle hands-on operations.
  • Demonstrate problem-solving skills
  • Solid knowledge in web/app event tracking
  • Solid knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)

This position is based in Kuala Lumpur, Malaysia and will come with a full relocation package as well as a competitive salary + benefits package.

For more information please apply.

We Are Aspire is acting as an Employment Agency in relation to this vacancy.

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